How long will it take for my package to get to me?
The amount of time it will take for a package to reach its destination will depend on the type of shipping you choose at checkout. Before a package ships, it will also spend time being processed at our warehouse. Please consult the chart below for full timing information.
|TYPE OF SHIPPING||PROCESSING TIME||SHIPPING TIME|
|Flat Rate (Domestic)||1-2 business days||2-9 business days|
|Express||1 business day||3-5 business days|
|International||2-3 business days||7-21 business days|
1. Shipping Charges
Orders above $100 CAD are eligible for free shipping.
Shipping costs are calculated during checkout based on cart value. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
2. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
3. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
4. Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Icy Vintage encourage you to be aware of these potential costs before placing an order.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Icy Vintage at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
6.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
6.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
7. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org.