Skip to content

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

All orders take 1-2 days to prepare. Orders within North America take between 2 – 8 business days.

International orders can take up to 3 weeks. Arrival times vary by destination, contact us for more details.

If a customer enters the wrong address, they must email us to reroute the package, if the package has already been shipped. If a mistake is made after checkout please email us immediately at info@wearicy.com with the correct shipping information.

Please make sure you include your complete address when entering it in the checkout process. This includes your apartment number and correct postal.

Yes! If you'd like to pick-up your order from our showroom, please select a location at checkout.

Please allow up to 24 hours for Icy Vintage to process your order, we will email you once your order is ready to pickup.

If there is an urgent pickup, please email us at info@wearicy.com 

Product

Yes. All return/exchange information can be found under return policy.

Yes! If you'd like gift wrapping on your order, please e-mail us prior to placing your order to arrange a wrap.

Please contact info@wearicy.com.

We're available 24/7 via e-mail or live chat to answer all questions or concerns. 

Absolutely! Our showroom is located in Toronto at 501 Passmore Avenue. 

All products shown are 100% verified authentic.

If for any reason, you believe that a product is unauthentic after purchase, please contact us at info@wearicy.com to issue a full refund.

We take the authenticity of our products very seriously and make it a priority to provide customers with a worry-free experience.

Via Phone

Via E-Mail