FAQs

 

When will my order be shipped?

All orders take 1–2 business days to prepare.

• North American orders: 2–8 business days

• International orders: up to 5 weeks

• Mystery Boxes: up to 7 business days (hand‑picked and curated individually)

Arrival times vary by destination.

 

Pickup Orders

Please allow 1 business day for us to process your pickup order. We will email you once your order is ready.

For urgent pickups, email info@wearicy.com or call 1‑855‑932‑7429.

Pickup Location:

10950 Woodbine Ave, Unit 13, Markham

What happens if I entered the wrong address?

If the order has already shipped:

• We are unable to reroute the package

• If the order is returned to us, the customer must pay for return shipping

If the mistake was made immediately after checkout:

• Email info@wearicy.com or call 1‑855‑932‑7429 with your corrected address.

Please ensure your address is complete, including unit number and postal code.

Are shipping times guaranteed?

We cannot guarantee arrival times due to holidays, courier delays, customs processing, or weather interruptions.

 

How can I pay?

We accept:

• Visa

• Mastercard

• American Express

• PayPal

• Sezzle

Who do I contact if I am having trouble ordering online?

Please contact info@wearicy.com or call 1‑855‑932‑7429.

 

What are your pick up hours?

Monday–Sunday, 12 PM–6 PM.

Please email or call before coming to schedule a pickup time, or wait for the notification that your order is ready.

 

Can I shop in‑store?

Yes! Visit us at:

10950 Woodbine Ave, Unit 13, Markham

 

Refunds

All refunds are processed online only in the form of store credit.

We do not issue refunds back to the original payment method.

 

Store Credit

Store credit may be issued in two ways:

• Added directly to your account (usable once you log in)

• Issued as a code that can be applied at checkout

 

Returns / Exchanges

Return and exchange information can be found under our Return Policy.

• Returns allowed within 30 days from the date you received your order

• Items must be unworn, unwashed, and in resalable condition

• Customer pays return shipping

• If the item came with tags, they must still be attached

• Items without tags may be returned as long as they are unworn and unwashed

Exchanges:

• Place a new order for the desired item and return the original item/s, then simply reach out to customer service.
• We can organize a replacement order once we receive the return and complete the inspection.

 

Shipping Protection (Order Protection)

 

What is Order Protection?

Order Protection covers:

• Lost packages

• Stolen packages

• Damaged items

• Wrong items received

• Missing items

• Defective items

Claims result in either a reshipment or store credit refund.

 

How do I file a Shipping Protection claim?

If purchased:

File a claim at https://claim.orderprotection.com

Claims are processed within 24–72 hours.

 

Does Order Protection cover international orders?

Yes, the requirements are the same.

 

How long do I have to file a claim?

Claims may be filed up to 45 days from the date of purchase.

 

Is Order Protection refundable?

Order Protection is non-refundable once your order has shipped.

 

What if I did not purchase Order Protection?

If protection was not added, email info@wearicy.com and our team will review your case.

 

Manufacturing Defects

For non-shipping-related defects, email photos to info@wearicy.com and we will assist you.