FAQs

 When will my order be shipped?

All orders take 1-2 days to prepare. North American orders usually take 2 – 8 business days. International orders can take up to 5 weeks. Arrival times vary by destination, contact us for more details.

Are your products authentic? 

All products shown are 100% authentic, unless stated otherwise. If for any reason, you believe that a product is unauthentic after purchase, please contact us at info@wearicy.com to issue a full refund. We take the authenticity of our products very seriously and make it a priority to provide customers with a worry-free experience. 

Pickup Orders

Please allow 1 business day for Icy Vintage to process your order, we will email you once your order is ready to pickup. Note: please schedule a time to pickup your order - we are not always in the office and we are not available on the weekends. If there is an urgent pickup, please email us at info@wearicy.com 


What happens if I entered the wrong address?

If a customer enters the wrong address, they must pay to reroute the package if the package has already been shipped. If a mistake is made after checkout please email us immediately at info@wearicy.com with the correct shipping information.


Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal. Icy Vintage is not responsible for return shipping, customers must pay to return their package.


Are shipping times guaranteed?

We do not guarantee arrival times on any packages. 


How can I pay?

We accept Visa, Mastercard, American Express, and PayPal. 


Who do I contact if I am having trouble ordering online?

Please contact info@wearicy.com

 

What are your pick up hours?

Our pickup hours are Monday-Friday between 9 A.M  - 5:30 P.M. Please send us an email if you will be picking up a package so we can schedule a time with you.


Can I come in store to shop?

We are an online store only, we do not accommodate for any drop-ins.


Refunds:

All refunds are processed online. It can take up to 3-5 business days for your refund to show up on the original method of payment. 


Returns/Exchanges:

All return/exchange information can be found under Return Policy.

 

Store Credit:

Store credit is available and does not expire. A code will be e-mailed to you if this option is chosen.